Troubleshooting

How to Reset OCTOCOM

Connect RST to GND and then send SMS command RESET - After RESET, it will restore back to factory default. The device will be in the Only SMS alarm report Mode (M1 mode)

What is the use of the RST line input?

RST line is used to program the device or RESET the device.

For remote SMS programming of OCTOCOM, connect RST to GND, and then start to send SMS commands to program. Leave RST to GND connected permanently if you want remote programming active or disconnect RST from GND to disable remote programming. We recommend leaving it connected for convenience.

Why does the GSM LED always flash quickly?

(1) SIM card in the device must support the GSM (2G) network

(2) Try to push the SIM card out and push it into the slot to test again

(3) Try to change another SIM card from other SIM card provider to test again

(4) If you still can’t get a network connection, try optional antenna or different network

If one alarm input is active and another input is triggered, what will happen?

Device will send the both or all alarms. If 8 inputs are active 8 alarms will send.

What is the maximum length of the alarm SMS text label?

The maximum text length is 10 characters

Why does the MCU LED stay solid after power on?

If there is no SIM card inside, the MCU LED will stay on to indicate error status.

How do I disable OCTOCOM temporarily?

Use one of the (3) alarm phone numbers to call the device SIM phone number and hang up after one ring back tone to disable for 1 minute.

Hang up after three rings alarm will be disabled for 10 minutes. Hang up after five rings to disable for 60 minutes.

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